F.A.Q’s

Purchasing

Are prices GST inclusive

All products are shown as GST inclusive

Is there a minimum order amount

No

Can I cancel my order

Yes, as long as the products have not shipped, you can cancel them. Just email info@ecowear.co.nz

What is your return policy

All of our products have a 14 day change of mind policy. For details check out our returns and exchanges policy

Shipping

How do I qualify for free shipping?

Purchase over $60 worth of product and you will receive free shipping.

How long will my product take to be delivered?

Unless other wise stated, 3-5 working days

Where is my item being shipped from?

Your item is being shipped from our warehouse is Kumeu, Auckland

Does shipping vary based on what you buy?

No, shipping is always a flat rate of $5, unless you spend over $60, then it’s free

Are there any surcharges for excess weight on shipping?

No, shipping is a flat rate of $5.

What do I do if my order hasn't arrived in the allotted time

Email info@ecowear.co.nz

Sustainability

Why buy sustainable clothing?

The real question is, why wouldn’t you buy sustainable clothing? Sustainable clothing reduces your impact on the environment, is beneficial to your health, and is more economically viable.

Are your products sourced ethically?

Yes, all of our products are sourced from ethical manufacturers.

General

Is Ecowear a New Zealand owned business?

Yes, Ecowear is owned and operated by Ecobuy Limited, based in Auckland, New Zealand

What information will I receive if I sign up for the newsletter?

You’ll receive tips, useful links, and information for new deals and new products 

How can I unsubscribe from the newsletter?

There is an unsubscribe button at the top of the email.